Frequently Asked Questions

What are the leasing office’s hours?

We are open Monday to Friday from 8:30am to 5:30pm, Saturday from 10am to 4pm, and we are closed on Sunday

How can I contact the leasing office?

Our phone number is (972) 727-8412 and our email is [email protected]. Our team is available during office hours to assist with leasing, resident accounts, maintenance questions, renewals, and general community questions and concerns.

Where is 301 Greenville located?

301 N Greenville Ave. Allen, TX 75002

Are you pet friendly?

Yes we are! We love our furry residents!

How are packages and deliveries handled?

We have a package locker for the whole community to ensure your packages are safe until you get to them.

What is your guest policy?

Guests are allowed, however all guests must register their vehicles on ApartmentPermits.com.

How do I submit a maintenance request?

Maintenance requests should be submitted through the Resident Portal. This allows our team to track your request and ensure it is addressed appropriately.

What is considered a maintenance emergency

A maintenance emergency is an issue that requires immediate attention because it could cause significant damage to the apartment or create an immediate safety concern. Examples may include: -Major water leaks or flooding -No air conditioning during extreme temperatures -Gas odors -Electrical hazards -No heat during extreme cold -Major plumbing emergencies If you are experiencing an immediate danger or life-threatening emergency, call 911.

When is rent due?

Rent is due on the 1st of every month. Late fees will be applied by the 4th.

How can I pay rent?

You can pay through the Resident Portal online or you can drop a cashier’s check/money order off at our drop box at the Leasing Office.

What are the pool hours?

The pool is open from Tuesday to Sunday from 10am to 10pm.

Is the pool open year round?

No, the pool closes seasonally. Residents will receive community communications regarding the pool closing and reopening dates.

Can children use the pool without an adult?

No, all children under 16 should not be left unattended at the pool. Parents or responsible adults are expected to supervise children and follow all posted pool rules.